TopStone Granite stands behind the countertops we fabricate and install for homes and businesses in Baltimore and the surrounding counties. This page explains, in plain language, what our workmanship warranty covers, what it does not and how to get help if something goes wrong.
With 15+ years and 650+ completed jobs behind us, we know where countertops tend to fail: seams, sink mounts and support. Our coverage is built around those points, and the terms for your job are written into your quote and contract.
We are licensed by the Maryland Home Improvement Commission under MHIC #145977, which adds a layer of state protection explained below.
Two kinds of coverage protect a new countertop. Our workmanship warranty covers how the countertop was fabricated and installed. The material manufacturer's warranty covers the product itself and matters most for engineered quartz.
Your written quote and contract state how long our workmanship coverage lasts and exactly what it includes. Read it before you sign, and ask us to explain anything that is unclear.
Repair, resurfacing and sealing work carry their own terms, which we explain before the work starts. A repair blends into stone that already has a history, so its coverage is different from a brand-new install.
Workmanship coverage is about the things an installer controls. These are the three areas where installation problems typically show up.
A properly made seam stays tight and flush. Coverage addresses seams that separate or develop lippage, where one side sits higher than the other, because of how they were joined or supported. Good seam placement and matching starts long before installation.
An undermount sink hangs from the stone, held by adhesive and clips or brackets. Coverage addresses a sink we mounted that drops, gaps or pulls away under normal use. For an older sink that has failed, see undermount sink repair.
Countertops should sit level, be fully supported and have overhangs that are properly reinforced. Coverage addresses cracks or movement caused by poor support or leveling at installation.
Like most countertop warranties, ours does not cover damage that comes from use rather than installation. Typical exclusions include:
Most of these can still be fixed. If something happens outside the warranty, our countertop repair service is the next step.
Quartz manufacturers warrant their material against manufacturing defects. Terms vary widely by brand, from limited multi-year coverage to lifetime coverage.
For example, Cambria publishes a transferable Full Lifetime Warranty on its quartz that stays with the home if you sell. That is one manufacturer's program, and every brand sets its own rules.
Conditions that commonly appear across quartz manufacturer warranties:
Ask which quartz brands we can source for your project and what each manufacturer's warranty requires. Our quartz countertops page covers the material itself.
Granite, marble and quartzite are formed by nature, not in a factory. Fissures, small pits, mineral spots and color shifts across a slab are normal, and natural stone generally does not come with a manufacturer warranty the way quartz does.
A fissure is a natural line in the stone that you can see but usually cannot feel, and it is not a defect. A crack runs through the stone and often catches a fingernail. If you are not sure which you have, read our guide to a crack in a granite countertop.
The best protection is seeing your slab before it is cut. We review the slab and layout with you as part of our process, so the character you approve is the character you get.
If something looks wrong with a countertop we installed, here is what to do:
Maryland requires home improvement contractors to be licensed by the Maryland Home Improvement Commission. TopStone Granite holds MHIC #145977, which you can verify on the state's public license lookup.
Hiring a licensed contractor also gives you access to the Maryland Home Improvement Guaranty Fund. According to the MHIC, the Fund can compensate homeowners for actual losses from poor workmanship or failure to perform a home improvement contract, up to the amount paid to the contractor and capped at $30,000.
The Fund applies only to work done by licensed contractors. That is one more reason to check any contractor's license number before you sign, ours included.
Ask us to walk you through the warranty terms for your project before you sign. Call, email or send the form below, and we will answer in plain language.
Call (667) 400-3297